/ FAQ
need help.
Quick answers below. If yours isn't here, file a ticket at the bottom — we reply within one business day.
Shipping
When will my order ship?+
We print every order on demand — that takes 48 hours. After that the courier picks it up and delivers in 4–7 days anywhere in India. You'll get an email the moment it ships with a tracking link.
How much is shipping?+
Shipping is included for the current drop. Add your pincode at checkout so we can confirm serviceability and delivery ETA before you pay.
Do you offer free shipping?+
Yes, for now shipping is included on the current drop across serviceable Indian pincodes.
Do you ship internationally?+
Not yet — India only as of 2026. We'll open SEA + Middle East later in the year.
Returns
What's your returns policy?+
Made-to-order, so no change-of-mind returns. Defects, damage in transit, wrong item, or wrong size shipped — yes, refund or replacement within 7 days of delivery with photo proof. Open the affected order and click Start a return to file.
How long does a refund take?+
Once we approve the return, prepaid refunds reach your bank or UPI in 5–7 business days. COD refunds are sent as a bank transfer once we receive your bank details — same 5–7 days after that.
Sizing
How do I pick a size?+
Each product page has a size chart in cm. Our oversized fits run roughly one size up from a standard regular-fit tee — if you wear a Medium in a fitted brand, order Small for the OffScript oversized cut. Still unsure? Email admin@theoffscript.in with your usual brand + size and we'll suggest the closest match.
Can I exchange for a different size?+
Since everything is made-to-order we can't do free swaps. If you genuinely got the wrong size shipped (our error), it's a defect — start a return from your order page within 7 days of delivery with a photo and we'll print the correct size at no cost.
Product & fabric
What's the GSM and fabric?+
Our oversized tees are 240 GSM 100% combed cotton, heavyweight with a proper drape. Standard-fit crews are 180 GSM. Hoodies are 400 GSM brushed fleece. Crop tops and baby tees use a 240 GSM cotton-spandex blend for stretch.
How are the designs printed?+
DTF (direct-to-film) for most graphic tees — sharp colour, soft hand feel, holds up wash after wash. Some drops use DTG, embroidery, or AOP sublimation; check the product page for the print method.
Payment
What payment methods are accepted?+
UPI (recommended — free, instant), credit/debit cards, netbanking, wallets (Paytm, MobiKwik), and EMI on cards. We also support Cash on Delivery on orders below ₹1,499.
Does COD have an extra charge?+
Yes — a flat ₹49 cash-handling fee is added at checkout to cover the courier's cash-collection cost. You'll see it as a separate line on the order summary, so there are no surprises at the door. COD is only available on orders under ₹1,499; anything above is prepaid only.
Account
Do I need an account?+
Yes — sign up before checkout. It takes 10 seconds via email or Google, gives you order tracking, saved addresses, and the ability to file returns later. We don't spam.
I want my data deleted+
Email admin@theoffscript.in from the address on your account. We delete the profile within 7 days. Order records with that email stay on file for 7 years (India tax compliance).
still stuck?
Email admin@theoffscript.in with your order number (if any) and a short description. We answer Mon–Fri within one business day.
For a delivered order with a defect, faster: open the order page and click Start a return.